Frequently Asked Question

Show Instructions For: windowsosx

I cannot see my files that have been backed up on my online account. Why?

Files and folders should show in exactly the same structure in the online file browser as they are on your computer.

You can view a video tutorial covering the basics of the file browser here: http://www.Zipcloud.com/help-center/question/237/file-browser

If files are missing this would mean they are yet to be backed up, it would be worth checking your backup settings to ensure no single setting is preventing the backup of some of your files.