From the main application window click on 'View my Files' this will open up your account control panel in your default browser. You can then browse through all the folders and files you have backed up.

If you wish to access your backed up files from a different computer the URL is https://my.Zipcloud.com

You will need to know your login details to access the account in browser, don't forget to logout if you are on a public computer. Last Update: 02/20/2013

To transfer your backup license please visit the control panel and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses to any one of your devices.

You only need licenses for backup. The app can be installed on any number of your computers and you can still use the sync folder and restore files without a license.

Mobile devices such as iPhones, iPads and Android Cell Phones do not require licenses in order to be backed up. Last Update: 05/13/2013

In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@Zipcloud.com Last Update: 02/20/2013

To cancel your account please email our cancellation team at cancel@Zipcloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013

When you open the application it should auto-update if there is an update available. From time to time we release updates in a slightly different way and may require you to visit Zipcloud.com/download and download and run a new installer file. Last Update: 02/20/2013

Zipcloud offers different plans depending on how much space is required.

We offer 2 year, 1 year, semi-annual and monthly pricing plans. The longer you sign up for though the cheaper it works out in the long run.

Home 75GB plan - 4.49 per month for 2 years (total charge 107.71)
Premium 250GB plan - 4.95 per month for 2 years (total charge 118.85)
Unlimited Plan - 6.95 per month for 2 years (total charge 166.85)

Please contact billing@Zipcloud.com for a full breakdown of prices and any current discounts available. Last Update: 02/20/2013

If you have forgotten your password please visit our forgotten password page here: http://www.Zipcloud.com/forgotten-password

We will email you a unique link where you can enter in a new password.

If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us. Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Zipcloud.com/account Last Update: 05/13/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Zipcloud.com/account Last Update: 05/13/2013

The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.

In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.

If you suspect this is not the case please email unrecognized@Zipcloud.com Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Zipcloud.com/account Last Update: 05/13/2013

The Zipcloud desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.

For major releases Zipcloud will email you about the new features in the release and what else to expect. you can also keep up with us by following us on Twitter, Facebook or checking out our blog. Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0844 445 7709
EU - 0844 445 7709
US - 1-888-317-9315
AU - 1800 083 155
CA - 1-888-778-1138
or please contact billing@Zipcloud.com Last Update: 02/20/2013

We understand that sometimes users accidentally select the wrong payment plan.

If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.

Simply email billing@Zipcloud.com Last Update: 02/20/2013

We certainly do! As part of a paid account Zipcloud gives you access to file versions for 7 days. Upgrades are available for 30 or unlimited days. Last Update: 02/20/2013

Zipcloud gives you multiple options to view previous file versions. To view these versions simply login to your online control panel at https://my.Zipcloud.com and click on 'View My Backed Up Files' from the left hand side bar.

Once you have found the file you want to view previous versions of, hover over the file name and click where the 'Versions' link appears.

This will take you to a detailed page of statistics about the file and any available versions of that file are there to download. Last Update: 02/20/2013

Zipcloud is the first company to offer Drag & Drop to an application for instant backup. Simply open your application by double clicking on the desktop icon and drag any file you wish onto the application, a window will then appear showing that the file is immediately backed up.

Zipcloud has also given users a second option for instant file backup by right clicking on a file and using the Zipcloud context menu to send to 'Instant Backup'.

Very Cool. Last Update: 02/20/2013

Files and folders should show in exactly the same structure in the online file browser as they are on your computer.

You can view a video tutorial covering the basics of the file browser here: http://www.Zipcloud.com/help-center/question/237/file-browser

If files are missing this would mean they are yet to be backed up, it would be worth checking your backup settings to ensure no single setting is preventing the backup of some of your files. Last Update: 02/20/2013

If your Firewall is blocking the Zipcloud application you will need to allow the following hosts / ports:

backupgrid.net Port 80/443
upld.storage.googleapis.com Port 80/443

You many also need to enter a destination IP:

backupgrid.net - 184.154.150.140
upld.storage.googleapis.com - 173.194.67.132 Last Update: 03/14/2013

It is likely your iTunes Music Library will be made up of .MP3 files and .AAC files. You will need to locate and select the files in the Zipcloud app Manual Selection, below are the default file paths of where iTunes stores music files on your hard drive:

Mac OS X: /Users/username/Music/iTunes/
Windows XP: C:\Documents and Settings\username\My Documents\My Music\iTunes\
Windows Vista: C:\Users\username\Music\iTunes\
Windows 7: C:\Users\username\My Music\iTunes\

If you find some of your music has not been backed up it would be worth going to the Album in iTunes and right clicking on a track and selecting 'Get Info' it will bring up a new window and under 'Summary' you will see the file path. You may find some of your music resides in odd locations on your computer, before going through every album it would be best to follow the process below...

Locating and consolidating your media will make sure all of your content from iTunes is in the same location and is therefore organized and easier to ensure it is all backed up:

1. Open iTunes Preferences:

Mac: Choose iTunes > Preferences.
Windows: Choose Edit > Preferences.

2. Click Advanced and note the location of your iTunes Media folder.

3. Be sure there's a check in the checkbox next to "Copy files to iTunes Media folder when adding to library."

4. Click OK.

5. An alert may appear stating: "Consolidating your library will copy all of your music into the iTunes Media folder. This cannot be undone."

Consolidating will cause iTunes to copy all of your music files that appear in iTunes to one central location on your computer (the iTunes Media folder). The original files will now be duplicates which you will need to manually remove from their various locations if you don't want them to take up additional drive space.

So once your music library is consolidated you can simply select the iTunes music folder in Zipcloud Manual Selection and it will be backed up. Last Update: 02/20/2013

We advise checking all of your email inbox folders including SPAM for this, however if it still can't be found please email support@Zipcloud.com and they will be happy to assist. Last Update: 02/20/2013

You can update your details by logging into your control panel: http://my.Zipcloud.com

Here you will be able to change your email address associated with your account and your login password.

In the 'Account' section you can also control what is emailed to you from us, all of your billing invoices can be viewed and saved and payment details can be updated here also. Last Update: 05/13/2013

Once you have backed up files technically they will remain backed up forever. We do not delete files after a certain time or have any input on the up keep of your account, the only way files can be deleted is by yourself through the control panel. Last Update: 02/20/2013

Yes there is, Zipcloud now has an iOS app in the Apple App Store. The app is native to both iPhone and iPad. Last Update: 02/20/2013

Zipcloud now has an app in the Google Play Store for Android. The app will work on all Android mobile phones and Android tablets . Last Update: 02/11/2013

No worries, assuming you have deleted the file or folder within the last 30 days navigate to the folder that the file/folder was contained in your control panel. Then click on the trash can icon at the top of the folder/file list. This will reveal any deleted files or folders available to restore prior to the file delete sweep carried out every 30 days.

There is a fee for using this service, you will be prompted to purchase it if you need to restore deleted files. Last Update: 02/20/2013